Begin with the specific page
A useful correction starts with a location someone else can find. Give the page title or address. If the problem is inside a guide, name the guide—“Email accounts and addresses” is clearer than “the section about accounts.” For a moving counter, say whether you were looking at Today (UTC) or Historical and which label concerned you.
Then identify the sentence, number, link or control. You can quote a short piece of public wording, but you do not need to copy a whole article. If an interface failed, describe what you selected, what you expected to happen and what actually happened. A short, exact report is easier to check than a long account of the entire visit.
Tell us what seems wrong—and why
Perhaps a source no longer supports a claim. Perhaps a date has changed, two pages contradict each other, a term appears before it is explained, or a button promises a worksheet that never opens. Explain the difference in ordinary language. For example: “The guide says this option is available for every account, but the provider’s current instructions describe exceptions.”
If you have a public source, include its name, the relevant page address and the date you checked it. A first-hand observation can also be valuable for a broken control or confusing sentence; it does not need to be dressed up as published research. We may still need to reproduce the problem or verify the source before changing an explanation.
Check which kind of number you are questioning
On the Experience homepage, the worldwide deaths display is a moving estimate based on demographic data, not a record of individual deaths arriving in real time. Today (UTC) refers to the current UTC calendar day and starts over at midnight UTC. Historical presents estimates across earlier periods. Neither mode can reveal whether a particular person has died.
The digital-record displays involve further assumptions about technology adoption, multiple accounts or devices, and how long records may persist. A count of possible email addresses is not a count of identifiable people. If a figure looks implausible, identify the display, date or period, source input or assumption at issue, and why it matters. The methods and research pages distinguish observed inputs from modeled scenarios.
Older provider advice needs a date and a product
Service rules can differ by provider, account type, country and date. A feature offered to a living account holder may not give the same rights to an estate representative after death. Some recovery arrangements need to be set up in advance. A helpful report says which provider, which feature and which official instructions appear to have changed.
We will not treat an unofficial forum post or an outdated screenshot as final authority on a current process. Equally, a provider help page may not answer the legal question in every country. A correction may therefore narrow a claim rather than replace it with another universal statement.
Report an action that goes nowhere
If a link leads to an unrelated page, a guide card opens without its explanation, a filter shows the wrong topics, or a printable worksheet is blank, that is a problem worth reporting. Name the visible control and its starting page. Describe the intended outcome—for example, “I selected photographs, but I never reached advice about copying my photographs.”
If you use only a keyboard or an assistive technology, you can mention that. You may also describe a small-screen layout, missing label, unreadable text, motion you could not stop, or a form error you could not understand. You do not need to disclose a disability or prove that you experienced an accessibility barrier.
Point out language that excludes or confuses
A phrase can be factually accurate and still be a poor explanation. Tell us when a technical word appears without a definition, when a deceased person’s choices are treated as irrelevant, or when advice assumes that every household has the same legal, financial or family arrangements.
An explanation may fail if it assumes everyone has a smartphone, reliable internet, a paid subscription or a family member they trust with every account. If the advice does not work in your circumstances, tell us which assumption creates the obstacle. A good correction may be a safer alternative, clearer language or a better route for a visitor who uses assistive technology.
Protect other people’s information
Please do not send passwords, security answers, recovery codes, account statements, private photos or messages, medical files, identity documents or details that would identify a person whose affairs you are discussing. A report about a guide should describe the public wording and the general problem, not prove your personal situation through confidential records.
For a suspected security weakness or accidental exposure of personal information, send only a brief, non-sensitive description and the public page where you noticed it. Do not keep testing, access records that are not yours or email an exploit file. Ask for a safe reporting route before transmitting evidence that might be sensitive. An ordinary editorial mailbox is not established here as a secure vulnerability-disclosure channel.
Prepare a note; sending is a separate choice
Use Prepare a correction note to draft the issue. Read the result before you copy or download it. You can use the “Open your email app” link to write to digitalafterlifeproject@gmail.com; the link opens a new message in an email application if one is configured. It neither submits a website form nor confirms delivery. If the link does not work, copy the email address into your usual mail service.
The simple alternative is to send the page title or address, the precise problem, the proposed change if you have one, and a public source if relevant. An optional date, browser name or description of the action you attempted can help with a reproducible interface problem. Keep unnecessary personal information out of the message.
What happens after a report
A report may lead to a wording correction, a revised source, a clarified estimate, a repaired site control or a note that a claim remains uncertain. Sometimes we will need more evidence, or an official provider may not have published a definitive answer. In that case, accuracy may mean explaining the limit rather than inventing a resolution.
Do not assume every submitted suggestion will be accepted or that a private reply, response time, public correction log or case-tracking number is guaranteed. Any published change should make the revised wording understandable to a new visitor and should not expose the identity or private circumstances of the person who pointed out the issue.
For immediate help, use the right service
The Digital After Life Project offers general education. It cannot restore a locked account, cancel a payment, decide legal authority, remove someone else’s content, identify the belongings of a deceased person or intervene in an emergency. For an account-specific procedure, contact the provider through its official support or estate process. For financial, legal or urgent safety questions, use the appropriate qualified service in your area.
If you simply want help choosing where to begin, the Help page offers everyday subjects and practical starting points. If you want to examine a published claim, the Research and Sources page explains what the original sources establish—and what they do not.
Questions people ask
Can I correct something without having a source link?
Yes. Tell us which public sentence, link or control appears wrong or confusing and what happened. An editor can check whether a source is needed. An accessibility or navigation problem may be described from your experience.
Does preparing the note submit a report?
No. Preparing, copying or downloading a note does not send it. You must separately send an email if you want the project to receive your report.
Should I send a screenshot of someone’s account?
No. Describe the general issue without showing passwords, private messages, account identifiers, payment data or other people’s personal information.
What if the moving death estimate looks wrong?
Note whether you were using Today (UTC) or Historical, the period or label, and what you believe is incorrect. The numbers are estimates, not individual death reports. The Methods page explains the calculation and its limits.
What if a guide gives outdated provider instructions?
Identify the provider and affected feature, the page or guide title, the date you checked and a current official source if you have one. Some policies vary by region and account status.
Can I ask this site to recover an account for me?
No. The project does not access accounts or determine who is entitled to their contents. Use the provider’s official support or legal process.
Can I tell you that an explanation is difficult to read?
Yes. An unfamiliar term, confusing order, cultural assumption or inaccessible control may all need correction. You are not required to explain your personal circumstances.
Is this a secure channel for reporting security vulnerabilities?
No secure vulnerability-submission system is established by this page. Do not include exploit instructions or sensitive evidence in an ordinary message; send only a brief non-sensitive description and request safe instructions.
Will I receive a confirmation or a decision by a certain date?
This page does not promise an automatic acknowledgment, tracking number or response deadline. An email application may show that you sent a message, but that is not confirmation of editorial review.
Will my name appear if a correction is made?
There is no need to put your name in a correction note. Public updates should describe the changed information without exposing the reporter’s identity or circumstances. The site’s actual collection and retention practices require separate verification before publication.
How can I report that a button or worksheet does not work?
Give the starting page, the button or worksheet name, what you expected and what happened. If useful, add the device/browser and whether you used a keyboard; leave out private account information.
General editorial feedback; no legal, medical, provider account recovery or secure vulnerability service.
Further reading and source scope
These references explain the evidence and its limits. Inclusion here does not verify current provider procedures or establish authority in your circumstances.
- Forms: Input validation and accessible error handling — W3C Web Accessibility Initiative
- Feedback component — GOV.UK Design System
- Contact GOV.UK—avoid sharing personal financial information — GOV.UK
- World Population Prospects 2024 — United Nations DESA
- Vulnerability disclosure policy — U.S. General Services Administration